Terms & Conditions

The Travel Guide

By finalizing a booking and completing payment with Travel Guide, all guests acknowledge they have read, understood, and agreed to the following terms and conditions. The Travel Guide is a business in the tourism industry that markets accommodation, tours, and activities.

Rates & Pricing

Rates cover scheduled or private services as specified in your "Included" section.
Some quoted rates may exclude mandatory Government fees (National Park fees and Bridge Levies). These are subject to change without notice and must be paid upon arrival.
Rates for services provided by external suppliers are subject to change. Supplier-specific Terms & Conditions will supersede those of Travel Guide for all third-party products.
Meals (unless specified), premium drinks (unless specified), tips/gratuities, and items of a personal nature are not included.

Booking & Payment Policy

All bookings must be submitted in writing via email or our website, including full names, nationalities, guest count, dietary needs, and hotel pick-up details.
A booking is only deemed "Confirmed" once a valid voucher guarantee or full payment is received. Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of a booking voucher / e-ticket.
Full payment is required prior to the service date. All bank transfer fees are for the sender's account. A 3.5% surcharge applies to all credit card transactions.
Bookings are held for 14 days (or 48 hours if within 30 days of the service). Travel Guide reserves the right to release any unconfirmed bookings.

Cancellation Policy

All cancellations must be submitted in writing to our reservations department.
We have a flexible cancellation policy that most experiences can be cancelled +24 hours in advance depending on the number of pax in context and the excursion thereof.
Full refunds (less bank fees) may be considered in cases of proven medical emergencies or immediate family bereavement (spouse/child).
Cancellations due to weather are at the sole discretion of Travel Guide and the supplier in context.

Child Policy

Children below the age of 12 years are eligible for a 50% Discount on selected activities.
Discounted rates apply as per our "Child Discount Policy." Children must travel with an adult and provide ID for age verification.

General Liabilities

Travel Guide is not responsible for guest passports, visas, travel permits, insurance, health certificates, or country-specific health/Covid-19 entry requirements.
Travel Guide reserves the right to cancel bookings from resellers who use misleading marketing or misrepresent Travel Guide's original content as their own.

For any clarification, contact us at +263 717 293 987 or info@travelguide.co.zw.